Welcome Message
Thanks for stopping by. I strongly encourage you to read my story, shop announcement and policies before purchasing. An informed purchase is MOST satisfying for both YOU and me. Please contact me if you have any questions.
Shipping Policy
Items ship via USPS within one day of payment.
USPS includes insurance up to $50 free of charge when shipping Priority Mail. I will always assist you with tracking information in locating a lost package or damaged item. Be advised the the USPS makes every effort to recover misdirected packages but may not be able to do so according to your time frame. Please be patient in this process should this occur.
For lost and damaged items, you must cooperate with the shipper’s requirements. Do not throw any packaging out or your claim will be denied by the shipper. Tracking numbers and photos will be required for claims. I pack my items well, but sometimes packages are damaged by the carrier.
PLEASE BE ADVISED THAT SOME ITEMS SHIPPED VIA USPS INTERNATIONAL PRIORITY OR FIRST CLASS MAIL INTERNATIONAL MAY REQUIRE ADDITIONAL CUSTOMS FEES.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are personalized or customized.
To complete your return, we require a receipt or proof of purchase.
Refund Policy
Returns are accepted on UNUSED/UNWORN items. Item shall be returned in the same condition as when you received it. If it is returned and anything is different it will be sent back to you C.O.D and no refunds will be submitted.
Buyer is responsible for shipping charges of returned items. Shipping fees for returned items are not refundable.
A 15% restocking fee applies. If you are not happy with your purchase please contact me within 3 days of receiving your purchase and send it back with tracking number as it was sent to you.
Handbag listings indicate measurements prior to your purchase so please use your measuring tape to get an idea of its size, compare to your current bag, and/or ask for more pictures if needed prior to your purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit, minus a re-stocking fee of 15% of the purchase price, will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at catherine@beautifulbagsetc.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for a similar item, send me an email at catherine@beautifulbagsetc.com and send your item to: 1100 Foran Lane Aurora Illinois US 60506.
Additional Information
If color is of supreme importance you can request a small cutting of leather or fabric of a particular item by contacting me via email. I am happy to send additional photos on request of details not shown in listings.
I post exactly what the camera captures with the best of lighting. Please also consider the difference in individual computer monitor and cell phone settings.
Shipping
To return your product, you should mail your product to: 1100 Foran Lane Aurora Illinois US 60506
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.